Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Services.

When you register for an account, make a purchase, or contact us, we may collect:

• Name and contact information (email address, phone number, mailing address).
• Account credentials (username and password).
• Payment information (processed securely through third-party payment processors).
• Company information (company name, job title, industry).
• Communication preferences and history.

2. Information Collected Automatically

When you use our Services, we automatically collect:

• Device information (hardware model, operating system, unique device identifiers).
• Log data (IP address, browser type, access times, pages viewed).
• Usage patterns (features used, frequency of use, performance data).
• Licence and activation information.
• Revit version and plugin compatibility information.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services, including account creation and management.
• Process transactions and issue, activate, and manage your licence keys.
• Provide customer support and respond to your enquiries.
• Improve, personalise, and develop our products and features.
• Monitor and protect the security and integrity of the Services and prevent misuse.
• Comply with our legal obligations and enforce our agreements.
• Send you service, security, and administrative notices, and — where permitted — marketing communications you can opt out of at any time.

4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Payment processors, to complete transactions securely.
• Cloud, hosting, and infrastructure providers that operate the Services on our behalf.
• Service providers who perform functions for us under contractual confidentiality obligations.
• Authorities or other parties where required by law, regulation, legal process, or to protect our rights.
• A successor entity in connection with a merger, acquisition, or sale of assets.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activities and to remember your preferences. You can control cookie settings through your browser preferences, although disabling some cookies may affect the functionality of the Services.

6. Data Security

We implement appropriate technical and organisational measures to protect your information, including encryption of data in transit and at rest and restricted, role-based access to personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymise it.

8. Your Privacy Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information, to request a copy of it in a portable format, and to object to or restrict certain processing. You may also opt out of marketing communications at any time. To exercise any of these rights, please contact us using the details below.

9. International Data Transfers

MicroBIM operates globally, and your information may be transferred to, stored, and processed in countries other than the one in which you reside. Where we transfer personal information across borders, we take steps to ensure it remains protected in accordance with this Privacy Policy and applicable law.

10. Children's Privacy

The Services are intended for business and professional use and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will notify you as appropriate and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@microbim.com.